Frequently Asked Questions
Q: Where are your products shipped from?
A: All of our high-quality sportswear is shipped directly from our US Distribution Warehouse in Los Angeles, California. This allows us to provide faster local delivery and ensures no hidden customs fees for our American customers.
Q: How long does a custom order take?
A: Custom orders (items with logos, embroidery, or private labels) typically require 7–12 business days for specialized production. Once your custom piece is ready and dispatched from our warehouse, delivery typically takes an additional 3–5 business days.
Q: What payment methods do you accept?
A: We prioritize your financial security and convenience. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB) as well as PayPal. Your payment information is processed through secure, industry-standard encrypted gateways, ensuring your sensitive data is never stored on our servers.
Q: Can I change my design after placing a custom order?
A: We provide a 24-hour window for any minor changes. Once the specialized manufacturing or printing process begins, we are unable to modify the order details.